We made a reservation through Booking.com, a great service, by the way.
As it turns out, the floor we booked a room on was flooded. OK. That can happen. No big deal. We arrived at 10 PM, tired. We stood in a long line of people waiting to check-in. Only by overhearing another customer being told the situation did we learn what was going on. No announcement was made. It was crazy. We left, and found another place to stay. Hilton, which runs the joint, tried to refuse to refund our money.
While we were in line, a customer who did have a room came down to complain of an insect infestation. The manager was simply incompetent. In his bungled attempt to calm the man down, he ended up in a screaming match in the lobby.
Stay away! This is Vegas, for goodness sake. There's plenty of other nice places to stay!