Had a bus trip going from Pittsburgh to New York, with a stop at Philedalphia in between. Had to be at the bus stop at 10:10 PM with the bus leaving at 10:30 PM. We we're informed that the bus had a 2 hour delay after already waiting an hour. After 3 hours went by we were informed that the original bus driver called from a hotel and said he was "too tired and doesn't feel like driving." They told us that they were looking for a new driver and will let us know when they found one. After waiting another 30-45 minutes, I decided to see if there were any other trips I could take to end up in New York. The lady at the front desk sternly informed me that they never were going to find another driver and that we should have been trying to find an alternative this whole time. The only trips were hours after and I would not arrive in New York til late afternoon the following day Instead of at 6:30am. Worst experience ever!