Hey Milestones
My family loves your restaurants. They're definitely consistent, which is great. We've always had excellent, friendly and efficient service and the ambience is lovely. Having said that, I've been going to Milestones for years and now nothing has changed.
I realize that you're a chain, and easier said than done but it's time to spice up your menu a bit and stay current! Experiment with some new flavours for the foodies! Toss a couple of vegan friendly options in there for the herbivores! Milestones has a good thing going on, but it's too easy to overlook that in favour of something new and more exciting.