| rev:text
| - Very poor customer service. Wait staff took too long to bring out common items like extra forks, water, etc. Moreover, they did not know much about items on the menu and couldn't answer our questions.
The owner acted obnoxious. He bragged about the food, making statements to the effect that we will never eat better food, but the food clearly did not meet any of our expectations. He kept forcing us to try different food items that were not on the menu, wouldn't tell us what they costed (said, "don't worry about it, we will take care of you") and then charged us a bomb for it. Food quantities were very small. Yes, I will say that their pita (the one that comes with a dip) was fresh, tasty and well made.
Here's the most disappointing part:
There was a WAGJAG coupon which stated that you get 2 VIP Sheesha's for a party of 4 people maximum. (This is understandable as they didn't want 2 sheesha's and 20 people sharing it.) We went as a group of 8 and had 2 vouchers. Which means, that should have bought us 4 sheeshas. The owner flat out told us that neither of the vouchers will be accepted. When we talked to him, he talked about how they wanted only small groups of people as it was promotional event, and have a "strict rule" that states they can not honor the vouchers because we are a party of 8. This was not written anywhere on the voucher and when we asked the waitress that night, she said "that shouldn't be a problem" but the owner had a problem with it.
I most definitely didn't understand his logic. So if 4 of my friends sat separately, would he accept the vouchers?!? The bottom line is that because the voucher was expiring in a month (bought it almost a yr ago), he did not want to honour it. His restaurant probably got the publicity he advertised for through wagjag and now he didn't need the additional customers. (No wonder the "lounge" was empty at 10pm on a weekend). He did not want to give us two extra sheeshas despite the fact that we order approx. $20+ food each and the coupons were legitimate. He also made a statement to the effect of "let's see, I'll tell you later if I'll accept it" based on how much food we ordered. Did he expect us to order 4 sheeshas and then have the liberty to say "oh I can't accept the vouchers"?? REALLY??
He raved about how good the smoothies and sheesha is - the smoothies were completely average. The sheesha was somewhat decent (I can make it equally good at home), but very poorly managed. No one provided extra coal, no one cleaned the sheeshas. So by the end of the night, we were smoking cold ash. I had to clean my sheesha myself and ask for coal after which the waitress just came by and put two chunks of coal in my hand. WTH??
Overall a very disappointing experience. I went there with friends to celebrate my friend's birthday (owner knew that) but was very disappointed with the owner and staff. Definitely not going back there again as the only thing a little above average was the sheesha, but the bad customer service make the place completely not worth it. They need a bootcamp session in customer service, they just lost 8 avid sheesha-loving customers over 2 sheeshas :)
Edit: They DO NOT accept credit cards despite the fact that it says so on the restaurant information.
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