MANAGED HORRIBLY!!! I have been to this location 5 times. 3 times have been awful . I do mean awful. The other two times they were out of what I wanted so I left. I waited in drive through for 20 min ( real time) to be asked to " pull around to the front " after waiting another 10 min in front , I was told the late machine was broken so I left with nothing except a refund. In order for a place to be this a mess, the management has to be missing inaction. Everyone is going a different direction. I know , you would think " why have I been here 5 times?" The location is key. Always disappointed . Truly a disgrace to the company. Some one , get in there and clean up this mess. Location alone should put this place in the top rankings in the country. I'm not disappointed in Duncan , just disappointed, the most convenient location to me, is in shambles.