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  • Should be a zero or negative amount of stars, but I digress to my review.... This company was recommended by my One Guard Home Warranty for a hot water tank leak. The lady scheduling took 3 business days to call to make the appointment. According to my warranty, they should take 1 business day. Then she called me back 3 more times within 10 minutes to change the schedule. We finally agreed to Saturday, 12 - 5pm. At 7:40am Saturday morning, the company calls to confirm my appointment. At 5:05pm, they are no call and no show. I call the company back and state the situation. He takes my name, phone number, address and what the service order details are and says someone will call me shortly. Darrian (unsure of spelling) calls me back within 10 minutes and starts attacking me. After I say hello, he tells me that he is NOT my tech, he doesn't know who my tech is and delays happen. He tells me that he cannot have the tech call me, restating that he has no idea who he is. He then tells me that I just need to sit and wait for the tech and deal with him being late. My husband and I rearranged our schedule to accommodate the tech, and he's now 15 minutes past the 5 hour window and I'm being told that I just need to wait?! Darrian offers no apology, just rude and condescending customer service. We ended the call on terse terms. My husband asked if I got his name because I was going to call our home warranty and ask for a new vendor. I didn't have it, so my husband called him back. He asked for his name, and after the 4th time, Darrian gave it to him. Darrian also was rude to my husband, telling him that we just have to stay at home and wait. He again reiterated that he was not our tech and had no idea who our tech was or what the ETA was. Needless to say, our home warranty has put Pruitt Plumbing on our "never assign" list and a new vendor will be calling us on Monday. I cannot speak about their work because they did not show up. But I can state that they are rude and disorganized, and I would never recommend them.
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