I'm a notorious slacker when it comes to the whole waxing thing, especially since I really don't do much more than my eyebrows. I was really impressed that not only were they able to fit me in at the last minute (there was a cancellation) but that the whole thing took about 10 minutes flat, and looked great! As one of the other reviewers said, there is definite pushing of "product," but really, what salon doesn't do that?