I'm a regular customer here because the nail technicians always do a fantastic job and are always super friendly. Prices for bio gel and shellac are similar to other places in Toronto, but I find my nails last the longest at this place.
The reason for my review is that they don't really show appreciation for returning customers. The owner recently threw out my loyalty card because there were some stamps from 2016, despite having a lot of stamps from the past few months. I had to start all over (he didn't even restamp the ones from this year)! Also, if I come back within two weeks with a cracked nail, they will still charge me $10 to fix it or charge me to add a new tip.
Even though I still come here, it's things like this that make me want to look elsewhere...