Man, this place is run like a well oiled machine for sure, almost military style! I had been dreading coming here as I am not a fan of crowds or lines. There are always crowds and long lines here, but don't let that discourage you, they really do go fast. From the items I've had I would recommend the Italian beef sandwich, the cheese fries and the chocolate cake shake. Not so much the chili cheese fries, or the croissant beef sandwich- they were OK, but I think the portions are on the smaller side, and the meat lacks some flavor. But don't get me wrong, its good grub and all. Its just all the crazy hype holds it up too high, and its hard to meet those expectations.
Tip - they ship their food all over the US- how cool is that?