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  • I went to Fry's this afternoon July 22, 2016. I found a nice Soleus wine cooler for about 200 dollars. I talked to Brandon at the store. He said they had 3 in stock but needed a fork lift to retrieve it. He got the cooler and he and another employee picked it up and sort of tossed the box into the basket. Later, when I paid for it and took it home. The front glass was broken. I did not completely unpack it. I returned a little over an hour after I purchased it to receive a stonewall from the store who blamed it on me. I talked to Brandon and he admitted they probably should not have placed it so roughly in the basket and gave me another to exchange. However, the management denied my exchange and indicated that the box was not damaged. I believe the employees did not either want to help me or the store has a policy of beating up their customers. Anyway, they made me take the broken wine cooler with me and indicated they did not believe me. This was a very disappointing experience and I have bought numerous products from them before. At this time, I would not recommend buying any thing from this establishment. I am a registered engineer with a reputation of not lying or cheating people in any way. I am disgusted with the treatment I received. Brandon was gracious and admitted that the loading THEY did could have damage the cooler. I, on the other hand, was extremely careful with it.
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