I live in NY but my wedding is in Phoenix. Since I found my dress at a lovely David's Bridal in New York, I assumed I would have a wonderful experience here - boy was I wrong.
I made an hour long appointment to shop my Matron of Honor's dress, a flower girl dress, and dresses for my mother and MIL.
I arrived for my appointment on time and had to wait 15 minutes before my consultant came over. We picked out all of our dresses in 30 minutes and were told by the consultant that there would be no problem..
Well that was a lie...
My MOH dress couldn't come in Iris unless we got it from the warehouse. The warehouse takes 12 weeks to ship! My wedding dress took 4 weeks, but a bridal party dress takes 12!?! It would arrive 2 days before the wedding, but that was NOT guaranteed. We spent the next hour trying on dresses, despite me asking can you tell me which dresses come in Iris? Every dress we selected didn't come in Iris - finally the manager helped us out and gave us a list of dresses.
Additionally, the moms picked out dresses and again were told yes they came in the purple they wanted. My mother's and MIL dress didn't even come in purple! They both ended up getting dresses from the bridal party line. Which caused another problem since we couldn't get the purple we wanted.
Finally after 3 hours we were ready to check out. The original consultant had put everything in wrong. My mom was assigned a dress she never tried on. My flower girl's size was incorrect. The purses we were written down not to be dyed (we wanted them purple). It took forever to fix.
No, I'm sorry were given. No here's a coupon for your trouble. Instead here's a 15 dollar charge per item to ship.
Please, DO NOT SHOP AT THIS STORE!