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  • Terribly disappointing; go to Qua for good service. Borderline surly front desk staff at both check in and out. They seemed annoyed that I wanted to pay for both my and my mom's services with one credit card. And then I found out why--you cant! They had to run my card twice, and then told me that I had to sign for my service in the therapy room, but then to come back out to the front desk to sign for my mom's. Does that make any sense? Oh, and they provided dirty, dirty robes to both me and mom. Great job! And my massage therapist was not friendly, even after she was 11 minutes late for my appointment. No apology, no hello, no banter--just sour. Then she shortchanged me about 3 minutes on my massage. After it was over, she did not take me back to the waiting area, she just pointed down the stairs and said "that's the way back." What a bitch. The only person who was very nice and helpful was an older Asian attendant who really bent over backwards to show us around. Facility wise, very stark, which I generally liked. But I noticed that the grout and stonework was cracking and falling apart. You can hardly tell because almost everything is black (walls, stonework, flooring, etc.), but it is noticeable when you're putting your head and face close to crumbling flecks in the hot tubs. I complained upon leaving and the front desk staff went from pseudo friendly to cold. Granted, I was offered free facility passes and to speak to the manager, but I declined. I have no intention of coming back here when there is reliable Qua.
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