As an avid Yelper I was pretty upset to see such a good company get three one star reviews. I found Magic Touch through the BBB and also Angies list several years ago who came with marks so high I felt I had to try them. At the time I needed a whole new split level system. I also wanted to get my duct work checked out and a new return placed in my office to pull away from of the heat.
Magic touch were not the cheapest nor were they the most expensive but their sales guy was sharp, credible and was not high pressure or fear mongering at all. I ended up with a terrific unit perfectly sized and the install was done exceptionally well in the attic. The install team was very professional and courteous of the fact they were in my home and left without a trace.
Fast forward a few happy and cool years and magic touch came out today because my compressor unit would not turn on. I called at 7 am looking to leave a message but actually got someone on the phone. The air handler blew air but that was it. Elliott came out on time the same day and opened up the unit to find a dark spot on the circuit board from an obvious surge/spark. I immediately saw the dollar signs rolling but was very happy to learn that he was able to get it running by replacing the wire rather than the board. Elliott could have certainly taken me for a ride but he instead focused on a cheap fix and a surge protector for future protection which I will be picking up shortly.
If you are considering a big and/or expensive job read up on other AC companies in the BBB and do you homework with the Registrar of Contractors of Arizona and I think you will find a history of my experiences to be the norm vs. the other three reviews here.