This location just recently opened in a new strip mall complex. Google Maps street view shows it under construction. I had been to another Sunset Grill in Toronto years ago. This one seems like its a well oiled machine. We happened to sit in front of the monitor where the orders were coming in. The servers actually have tablets where they take the orders and show up at the front so they know when they are ready pick up. I don't know if there is an internal performance measures in terms of getting orders out to the customers, but it was a very neat way of using technology.
As expected during brunch, it was very busy even though we were seated right away. The food we ordered, eggs benedict and a big breakfast were very tasty.
Even the manager was very friendly and attentive. I asked for more jam for some toast and without hesitation he helped and asked if we needed anything else.
I know sometimes customer service is hard to maintain, but given that it is a new location, I would hope that it remains the same.