We made our reservation for a minivan online. After waiting in line for an hour to pick up our vehicle we were informed that they didn't have any minivans (or SUV's) available until someone returned one. Being that we had an hour's drive out of town and were scheduled to meet up with family, we took the sedan that was offered to our family of five...three adult children. One daughter had a suitcase underfoot. A delightful drive. No apologies given; the car was not even properly cleaned!
Upon return, we once again waited in line. This time for approximately 30 minutes. We loaded our own bags into the shuttle, only to listen to other people say that they felt "scammed" by this place.
Do yourself a favor, and go elsewhere. This place was terrible, and I would never, ever recommend them to anyone. If I could rate them a zero, I would.