When you first walk into Cupcakes you're greeted by silence and the bakery's dark (they only turn on a couple of lights and those for the counter in the back of the shop) cheesy aqua decor. The cupcakes are on display about a foot behind a hanging protective Plexiglas, although it doesn't provide a lot of protection at that distance. Under each kind of cupcakes is a taped-on paper label and on the wall above is a full menu explaining each variety. Don't count on any help or suggestions from the staff (AKA the owner) because, at almost $4 per cupcake, apparently she is doing YOU a favor. This especially when she boxes your cupcakes with her bare hand.
I ordered the Skinny Mini (vegan lemon), Hollywood (red velvet), Vanilla w/Chocolate Chips, and a Party Animal. I enjoyed the Skinny Mini. It had good flavor and texture and I really liked that it was a vegan option. The Hollywood was also good. It reminded me of my own recipe. The vanilla cake and party animal were terrible. Both were a crumbly, flavorless mess.
The cupcakes are pricey and risky and the service was not satisfactory. I will be keeping a far distance from Cupcakes. Well actually I'll be a mile down the street at Sprinkles, where I've never had a bad cupcake and the service makes me feel valued.