I took my brand new car with 30 miles on it to this car wash, paint was fresh from the factory floor. When I pulled around to finish drying the car I noticed a 4 inch scratch on the drivers side door. I went and got the manager on site, the guy with the curly hair and he started making excuses about how there is nothing in the car wash that can cause a scratch. I told them to cancel my membership and I am never coming back. Moral of the story is if you don't want scratches on your car then DO NOT take it throug h this car wash.