| rev:text
| - I learned from an inside source months before it became public that Publix was coming to Indian Land. As a fan of Publix - I make it a point to shop at a store whenever I'm in Atlanta or Orlando or Ft. Lauderdale - I couldn't contain my glee. I would drive past the build site on a frequent basis, watching the progress, and counting the days. October 26, 2012 could not arrive fast enough.
Since then, I've been a frequent and loyal shopper at the Publix. No mean feat, considering I live no less than 5 miles from here.
What sets Publix apart from its biggest competitor, Harris Teeter, is their focus - laser-like and razor-sharp - on customer service. Here are some examples of the beyond-the-call-of-duty customer service I have personally experienced at Publix so far:
1. The day before Thanksgiving, I went to the bakery hoping to pick up a raspberry chantilly cake. They were all out. I asked the bakery manager if more were going to be made later that day. She informed me the only ones being made that day were made-to-order cakes, and she was planning on filling 4 orders, but she would add my request and have mine ready later that day, by 5pm. I didn't even have to place an order. By 5pm, as promised, my raspberry chantilly cake was ready.
Try getting Harris Teeter to do that.
2. I only wanted one pound of London broil. The butcher offered to take the shrink-wrapped cut (it about about 2 pounds) and cut it down for me. By the way, the meat department will sell you a cut of meat however you like. If you see a nice ribeye, but it's a few ounces too big, no sweat, they'll cut it down to exactly the size you want.
Try getting Harris Teeter to do that.
3. My wife asked the guys in the produce section if they'd core a fresh pineapple for her. Sure, she could have picked up some pre-cut pineapple slices in the refrigerated section, but she liked the look of this pineapple and wanted it sliced. A few minutes later, a cored pineapple, per her request.
Try getting Harris Teeter to do that.
4. My daughter loves to pay a visit to the lobster tank. Don't ask me why, but she's obsessed with the lobsters. One evening, the very nice man behind the seafood counter asked her if she'd like him to take one of the lobsters out from the tank so she can touch it. Man, she could NOT contain her excitement!
Try getting Harris Teeter to do that.
5. Unlike other grocery chains that run weekly specials, only for you, the customer, to show up to a store full of empty shelves because they're too lazy to restock, Publix guarantees that what they have advertised on their circulars will be on their shelves. I haven't seen them fail once.
But you bet your ass I've seen Harris Teeter pull that shit on me several dozens of times.
Yes, I'm giving Harris Teeter grief, and it's not hard to see why: they're the top dog, grocery-chain wise around here, and with the exception of the Taj MaTeeter, you'll always get shitty service at any HT around town. The only grocery chain in which I'm treated like something more than a patron to fleece money from is Trader Joe's. Publix pays great attention to major and minor details, and their focus on customer service is what makes them my favorite grocery chain. Sure, they're just as pricey as HT, but with more and more Publix stores making their way finally into the Charlotte market, it won't be long before the word spreads that you'll get yourself a far better shopping experience, and be treated like more than just a customer.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)