Kaizen use to be a really awesome place, recently however the quality of service and food has declined.
I came here on a dinner date and the place was packed but, we were seated rather quickly. A server came around a few minutes after and took our drink order and food order.
It took 25 minutes to receive our appetizers. We weren't fully annoyed because we knew the place was busy- however it became annoying when the person next to us who was seated way later received their rolls way before we received ours which ended up being a 45 minutes wait for THREE rolls.
We still had to wait 15 minutes for a hand roll. WHICH had one small piece of fish, some green onion and was entirely filled with rice. If I wanted rice I would of just asked for a bowl of rice. It was a terrible experience which sadden us because we were huge fans of this place.
I recently came went back with my father for lunch and the rolls were falling apart the minute you picked them up and were over stuffed with crab mix with barely any cucumber and avocado.
Very disappointed.