UPDATE- I got both a private Yelp message and a personal phone call from the owner of the practice, who was very sincere in her apologies for this, and I can certainly understand and respect that. I had already made an appointment with another provider, but based on the follow up an sincerity of this group I would have given them another shot if I hadn't. Seem like very nice people.
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Called just to schedule an appointment, was left on hold for 12 minutes and counting when I just decided to hang up and find another dentist. That long on hold just to make an appointment makes me wonder how long you're stuck waiting once you have one.