I can't begin to thank the tech and the "boss" that came to the rescue for my puppy and myself tonight. I got home and the heat was unbearable. I called and they sent the most amazing friendly tech to fix my air conditioner 30 minutes before they closed. That is 30 minutes before even looking at it...let alone having to rebuild my 28 year old motor, I can't say enough good things about their customer service. job well done!