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  • Horrible experience with their staff here on 11/11/11 weekend. We booked a room and when we got there, a little bit late, they had given it away. Claiming they had walk ins and they were booked up. Lady working there claimed we never made a reservation when two days later, there was a charge on our card from Embassy suites. How is there a charge when we didnt even stay there and you claimed we never had a reservation??? Went back on sunday to try and get our money back and the lady was rude and couldnt do anything about it and we had to talk to her manager who was not available. She gave us the manager's number and when we called, no apology or compensation for wasting my time at this hotel, but we did get our credit back for NOT staying there. I never had any trouble here before and it's disappointing that this hotel will now lose my business for some incompetent and rude employees that cant even look up a name right. I hope this was not some sort of discrimination thing either but either way beware busy weekends and good for nothing people behind the desk.
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