They were referred by Choice He Warranty. Was very easy to schedule appointment, showed up on time. My 1st appt was on 1a Weds. They diagnosed and said they had to order a part. By Friday morning I had not heard from them so I called them. They scheduled the repair to be done Sat between 9-12. At 12:05, no technician so I called and was told tech is on his way now. Within 15 mins he arrived and promptly fixe1d the a/c. I will definitely use them again if/when needed.