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  • I've been to Joann's a few times to casually browse but lately I've been visiting more. (The addition of a sewing machine helps) I've read a few reviews about staff and proper customer service and agree that it could be improved. However I think its important to remember that shortness of staff is as frustrating to us as customers as it is for the employees. They do need to hire more people but I think it requires patience on our side too. The first time I went was in a Sunday. Big mistake (especially since the Packers are no longer playing) on my part. Things to avoid on post season Sundays: shopping and driving. Best advice? Tuesday or mid-week afternoons or online pick up. With that being said I online ordered a handful of items and followed the advice of the email of not going in till later. After a few hours I hadn't received any word and decided to drop by before going to an appointment nearby. I waited in line and was helped fairly promptly. The woman has helped me before and when I brought up that she was previously helpful she laughed and said she remembered me and the story about my husband. So sweet and was awesome help. They didn't have it ready since they were so busy but the gentleman at the next register (despite my saying I'd return later) ran to get my items and ring me up. Honestly I didn't care that it wasn't ready. It was only two hours it'd been out and I was more than happy to return later with them being so busy. I didn't expect the world to stop for me (another thing 'Mercia should keep in mind) and know they have more important things to do and a schedule to keep. I think it's important to remember patience. That employees are people as well who get frustrated and annoyed at the same things that we find frustrating and annoying. It's management's issue to fix the shortness of staff but it's our job to be decent beings. I honestly don't see their staff as the problem. Management NEEDS to provide better support. Employees who feel supported work harder and ultimately provide excellent customer service. We need to smile and ask them about their day. They don't bite!
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