Two reasons for the low score. I was recommended a product that broke me out really bad. Read amazon reviews later and 46% of people reported the same thing,, it has a toxin in it. I was charged $20 and on eBay and amazon it's $9.99. The second facial cleanser I bought, is just fair, another $20, on amazon it's $13.45.
So, if you like this place, take a photo of what you want, then go online and get a better price.