rev:text
| - 2 years later, I am forced to go here to get some work done on my car. First the lady tells me it is $190 for diagnostics, I'm like seriously, I have to pay for you not to know what is wrong with my car? But in the grand scheme of things $190 might not be that much.
Fast forward to 3 days later, she calls me back, they still have no idea what is wrong with my car and now she tells me my total is $700 (or something... I don't remember the exact amount)
I'm like-- for what?!?
Her-Diagnostics.
I'm like-you said that was $190...
Her-I am actually giving you a discount because we still don't know what is wrong
Me- Seriously, do you understand how stupid that sounds...
Her- Diagnostics are $190 an hour
At this point I freak and pull out my notepad that I wrote everything down on, I read it back to her "We are going to hook the car up to the computer to understand the error codes and run diagnostics, they are $190"
Her-Yeah see they are $190
Me- So how the hell are you charging me $700 instead of $190, I want to talk to the manager
Her- I am the manager
Me- (I should have said, well you can't do math) Ok, so how is it $700 for something that costs $190
Her- It's $190 an hour
Me- I never agreed to that, I want my car back NOW!
Her- You still owe $700
Me- So, I have to give you $700 to not do a single effing thing that was productive or successful to my car?
Ok, so here I flipped out. There may have been swearing, etc. This is just ridiculous. Poor business practices!
Finally, she contacts my insurance company and they agree to pay for it, which is fine for me, BUT don't go here. Seriously, what if my insurance sucked? In my opinion, this woman straight up lied to me, repeatedly.
|