They have been managing my brand new Phoenix area single family home rental for 6 years. Their service started to degrade significantly over time. They started to rent to shady tenants, and started to do repairs I didn't approve. Finally they started ordering repairs with big invoices they paid out of the rent they collect, all without my authorization. When I saw the $514 missing from my rent check because they paid that to their vendor to fix shower leak and change oven door hinge, i lost it and started asking them for justification and refund of money they took. Property manager literally ignored my emails. I sent my email to Kurt the owner of company, and he didn't reply either. I was appalled. Lack of service is one thing but to steal money from the trust money they keep from the rents, was totally unacceptable.
I had $1000 they were holding as min balance of the account. I asked them to drop that to 250 and release the rest to me. They said yes but didn't do it. Meanwhile tenant left. They quickly spend that $1000 on expenses not authorized by me. I had it with them, so I called them to cancel the account and refund my money left in the account which should be close to $1000. They said ok but send no money. Finally today I get a hold of someone and said where is the cash and why they are they not sending it. They said there is $29 left in my account!! I truly feel these guys are highway robbers or turned into one in this economy.
They literally have robbed me of over $1500 and i feel I can't do anything about it. I'm an out of state rental owner. And put my trust in their hand with my property and money. Do not make the mistake I made.