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| - When I took the exam last year, the doctor was friendly and knowledgeable, and I didn't have to wait long, they weren't very busy it seemed.
However, I've lost my prescription since my exam and they wouldn't give me a copy of it unless I retook the exam. Over the phone they told me to step by and they'll give me another copy, but after a 15 mile drive the receptionist pulled my file and said I'd have to retake the exam if I want a copy since I took it last year. She checked with someone in the back (probably the doctor) and returned with the same response: I can't get those 5 numbers on a piece of paper like I did the time I took the exam unless I pay and take it again. She was so insistent that I take it, it felt like I was in a car dealership.
I realized then that I was told to step by and pick up the copy just so that perhaps they can squeeze some more money out of me, since I might as well retake the exam now that I'm there.
Mind you, this is an unofficial printout of the numbers with which I can order glasses online, the only reason they won't give you a copy is so that you pay them again. A clerical fee of $5 for a copy of your prescription would have been reasonable, but the big money is in taking a whole new exam, isn't it Dr. Maloney?
Needless to say, I didn't retake the exam there despite them insisting, I'm taking my business somewhere else.
Business may be slow at Eyedentity, but this is no way to treat your patrons.
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