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| - I have never felt so unwelcome at a hotel in my life. We had booked a 4 night stay through the hotel's website 5 months in advance for the Montreal Jazzfest. We arrived in Montreal just after midnight on account of unexpected flash flooding in New York and a slow border crossing. We circled the neighborhood via Rue St. Denis twice and then called the hotel to ask for directions. The clerk who answered the phone was very dodgy. Instead of offering directions, he attempted to dissuade us from coming to the hotel by indicating that all the rooms were full, that he believed the street was closed, he didn't have our reservation, etc. When we finally reached the hotel we were advised that despite our conformed reservation, there were no rooms available.
After a litany of excuses and stories from the clerk about why it wasn't the hotel's fault that no room was available, and the clerk encouraging us to look elsewhere, we were stationed in suite #600, a banquet hall which happened to have a bed in the back. The hall hosted a bachelorette party 2 hours earlier and we had to spend another hour wrangling hotel staff to remove the overflowing trash cans, dirty table linens and towels, and to obtain a roll of toilet paper and some Lysol wipes. At the end of it all, party debris remained on the unswept floor and dirty dishes remained in the sink. All the while the hotel staff continued to act like they were doing us a favor. I finally fell asleep without showering because I was exhausted and afraid to touch anything in the room. The next morning, an hour and a half after visiting the front desk, where the staff again acted like they were doing us a favor, we were checked into an actual room. (They needed the banquet hall back for the wedding).
It's a shame that the first 10 hours at the hotel were so abysmal, because the rest of the experience was relatively pleasant. The hotel is a converted warehouse building with loft rooms that are uniquely appointed. It has a stylized freight elevator that takes guests from floor to floor. The rooms have dining tables, full kitchens, and living room spaces. The room was quiet and clean but had gaps in the floorboards and ants. Housekeeping staff were pleasant and attentive. Breakfast is a basic croissant and coffee and not worth getting out of bed for.
I would seriously think twice about staying at Le Loft Hotel again because management is so offensive and unprofessional. If you can't rely on a hotel to honor your confirmed reservation, the rest doesn't matter. But for the fact that comparable hotels were either sold out or $50-100 more per night, I wouldn't have stayed beyond the first night.
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