I hate to do this, but I must. I've been coming here since they opened. It has been my favorite place to wash our cars. Today I noticed the suction on ALL of the vacuums was barely working. The two people on the side of me were having the same problem. The one vacuum that worked the best on the right side kept falling apart. I tried putting it back together but it continued to fall apart. I left very unhappy as my car was still dirty inside.
I called later to speak to a manager to let him know. An employee wouldn't transfer me to the manager, but instead told me the vacuums falling apart is normal. He said one of the canisters was stolen and that's why the suction was bad. Well ok, but the vacuums falling apart is normal? I'm disappointed. I hope they can improve their vacuums as well as their customer service.