I get this service for free with my rent so I guess I shouldn't expect much from it but I can't stand it. I have had issues with it the whole time I have used it. Almost every night around 10 it stops working. I'm assuming it can't handle the amount of people using it at one time. It is very frustrating. Even when it is working it is very slow. if you want to watch something on Netflix or any other service, don't bother trying to do much of anything else online simultaneously. It just won't work out well for you.