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| - Wow--what happened to the service here???
Decided to take my father, who was visiting from out of town, out to lunch here on a Sunday. We were seated right away, but everything else went downhill from there. We ordered a club sandwich and the fish and chips, a seemingly straightforward order. After waiting for our food and not having seen our waiter for about 25-30 minutes, my father finally was able to flag our waiter down and asked him when our food would be ready. The waiter seemed confused and said he did not see that our orders had been entered and asked us what we wanted again. After he was gone for a few minutes, he came back and informed us that the kitchen had told him our food would be out right away. We saw several tables who were seated after us receive their food. Probably after waiting another 5-10 minutes we decided it was time to go. We were getting up from the table when the waiter hurriedly delivered the club sandwich and said the fish would be out soon. We told him we would take our food to go. No way were we going to sit there for much longer. Someone, who was not our waiter, came and brought the boxed sandwich to our table and said, "Sorry about the wait." Then finally, about 40-50 minutes after we placed our order (the first time?), the boxed fish and chips came out. The waiter apologized and said that the kitchen had "burned the fish" and that was the cause for the delay. He told us there would be no charge for our lunch.
I was so embarrassed to have brought my father to this place and I would certainly feel embarrassed and angry to return to eat here. The food tasted pretty good, but the terrible service is what stood out. I'm not sure if our order was lost, never entered, or the kitchen "burned the fish" that was the cause of a 40-50 minute wait time on a club sandwich and fish and chips. Ordinarily I'm pretty forgiving of sluggish service if the place is very crowded. While the diner was busy (but no wait time at the front), this long of a wait for a club sandwich and fish and chips seems kind of excessive (especially after seeing tables seated after us being served their food and finishing their meals all in this time span). Although I appreciate our waiter saying there would be no charge, it is kind of disappointing that unhappy customers were never apologized to by a manager. Funnily enough our waiter said he hoped we would come back another time at the end of all this! Sadly, I don't think I'll return.
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