I came to this location hesitant due to some of the negative reviews. Upon my arrival I was greeted by the on site property manager who was friendly. Upon taking me to view different units, he advised how he was new to Las Vegas and had just taken over this location. I found the units to be very clean both inside and outside in the hallways of the facility. After showing me a couple I decided on a 10x15. Once in the office, he advised that insurance is available for a additional charge monthly which I accepted because you never know. I felt that the service was good, and have no doubt of the safety of my personal items. The fact that they have on site property management is a plus. Video security systems were also u and running as I could see monitors in the office.