My family and I have been going to the Omlet House for several years, however I had an experience that caused me to never return. My husband, son, and I went to have breakfast one Saturday morning. We arrived and were seated at approximately 8 am. I had a meeting and had to leave around 9. I ordered Eggs Benedict and at 8:45 our food was finally delivered. The plates were too hot to touch, suggesting the food had sat under the heat lamp for quite some time. When I cut into my eggs they were hard cooked. I tried to flag down the waitress, but had to wait about 10 minutes to finally get her attention. When she finally came over I asked her to please remove it from the bill. She told me if I ate even one bite she was unable to. I hadn't eaten even a bite. The owner came over and gave me a $7 off card for our next visit. I thanked him but told him I just wanted the meal taken off and didn't need a coupon off our next meal. It was a simple mistake and unfortunately didn't have time to have the eggs remade. No harm, no foul. He insisted I take the coupon. I had to leave so my husband paid the bill. Later in the day I looked at the receipt and saw I was charged for the Eggs Benedict after all! I went back to the restaurant and tried to explain the situation. The owner came up to the cashier and said he had given me a $7 off coupon. The improperly prepared food had cost $10.99. I asked for her to refund the money plus tax. The owner took $10 out of his pocket and tossed it on the counter and asked for his coupon back and rudely suggested that I order something else IF I come back. As I turned to leave the cashier said to the owner, loudly enough for me to hear, that she couldn't believe I was making such a big deal over $10 and that if I couldn't afford to go out to eat then I shouldn't go out to eat. I left this restaurant feeling really horrible. Twice a month for the past 3 years we have eaten there, we have spent about $40 per meal. Yet I was treated so poorly when I asked for a wrong to be righted. I will not return and hope that they treat other customers better than me.