AMAZING customer service! Lost filing cabinet key. Thought I'd need to have locksmith come to home to pick or cut out lock. I emailed photo of lock to Stanley & Manager called me w/in an hour & offered to make new key based on serial number from lock photo. They had it done when I got to store 30 minutes later, and the KEY WORKED! Very honest - they could have easily sent someone to my house and charged me for a service call . . . they didn't do that . . . They solved my problem fast at very reasonable cost! Manager even emailed me next day asking if key worked. I don't often see this outstanding level of customer service.