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  • Was flipping through the good ol' Entertainment Book on Wednesday looking for a place to go for dinner, and came across a buy one get one free coupon for Luisa's. Had never been there before, but decided what better enticement to try a place for the first time than a BOGO, so off we went. Headed up the stairs to the entrance and was greeted by a friendly server who said we could sit wherever we wanted and he would follow with our menus. There were only a handful of folks there, but it was about 45mins before closing time, so not a huge deal at all. The place had a couple of tv's set to soccer and I asked if he could switch one to the NCAA tournament game, and he said no problem. We decided to try the hot wings as an appetizer and went with 1 Italian Sausage and 1 Pepperoni Pizza as our main course. The wings were solid but not spectacular, as the sauce was hot but not overwhelmingly so and the actual wings were decent size but didn't really stand out in any way. The pizzas were also solid but not spectacular, as they were comparable to other competitors in the local market. What elevates Luisa's from 3 to 4 stars is the service. They really treat their customers like they value them and it shows in their attention to detail and level of attentiveness. Our server did a great job of making sure our drinks were consistently filled and he checked multiple times to make sure everything was ok. He was very personable without being intrusive, and overall did a great job (even though he was a Duke fan..ugh!). Also, it is always a nice touch when the manager swings by to check on things, and to see if there was anything he could do to make our dining experience even better, so kudos to Luisa's for making their customers feel like they are priority number one! With the Entertainment Book coupon, it was a solid value, as the 2 Pizzas, 1 App, and water for drinks only set us back about $20. Again, the food was solid, but what sets Luisa's apart is the excellent customer service.
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