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  • ZERO STARS is more appropriate in today's visit to this location. We were looking forward to this breakfast BUT got a server name SHAWNI who got to our table with a sour face with no good morning greetings whatsoever. You felt right away she's not friendly figured having a bad day already so I let it go. She took our order with attitude, fine ... she punched our order on a kiosk annex to us literally few feet away and I had to make sure the order we got had the famous red velvet Babystacks pancakes. So I asked , " Excuse me could you please check the pancakes we ordered are the red velvet." She didn't even come address us back to the table just her head turned and said with an attitude, " you got the buttermilk so do you want the red velvet? With such contemptuous attitude ... really?!?!? and came back to our table flailing her hands to us and said "next time you order you need to say you want the red velvet." Are you effing kidding me?! I let go of her attitude initially but this time I couldn't and shouldn't let this one go!!!! I had to ask, " are you having a bad day? Cz you are not friendly at all from the get go? If we were first time customers and not know the difference it is your job to explain your menu & any upgrade." I had to ask for a Manager because she was just plain RUDE !!!! Is this what this place represents? Are their employees not trained properly on simple customer service?!?! A manager name Blanca came and tried to appease us, but it was too late, our morning already ruined what supposed to be a good birthday breakfast. It was VERY DISAPPOINTING to get a HORRIBLE server because they are the forefront of the establishment and gives you a negative vibe of the place. Customer Service is so important and this SHAWNI so lacks of it and shame goes with the management as well to tolerate and keep people with no business waitressing if they don't want to serve then they shouldn't be in hospitality job! CUSTOMER SERVICE breaks or makes a business and I highly suggest to the owner of this establishment to work on that and make it a priority to train their employees well. NEEDLESS TO SAY WE WILL NEVER COME BACK TO THIS PLACE AND DEFINITELY MAKE SURE TO TELL PEOPLE & FRIENDS TO GO TO THE BUFFALO LOCATION instead who has excellent customer Service and much better tasting food than this Durango branch.
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