I called Jim yesterday after I noticed my water heater had a small leak. He was already booked for the afternoon and apologized that he wouldn't be able to do it until the following morning. Very thoughtful and he gave me some thoughts about how to manage it for the rest of the day to still have some hot water as needed. I originally found his website a few years back and thought, hey, I need to remember this guy. Glad that I did. Great service, great price, right on time and done quickly. Good water heater at an excellent price and as painless an experience as you can have with something as un-fun as a water heater. Would absolutetly recommend that you reach out to Jim if you need a water heater.