I worked with Kate from day 1. We had nothing but positive experiences with Classic. We got married in my parents' backyard therefore nearly every piece of equipment was customized and of course had to be rented. Our questions were always answered in a timely manner. Due to the nature of the event, things were changing all the way up until the week of. It didn't phase Kate or the rest of the team, they took it all in stride. Everything was laid out and transparent on the updated and modified quotes, which we received every time something changed. The layouts and lighting were beautiful. I would definitely use them again!! My advice to you, as seemed to be the issue with some other reviewers is just to make sure you're involved and ask questions. If you don't understand something on the quote, just ask. I don't put on parties every month, so the concept of renting all this equipment is so foreign to me. My planner and I were constantly asking questions and verifying things, and as a result everything looked beautiful and the whole thing went off without a hitch! Their stock is vast and nearly unlimited. Whatever you can dream up, they can do. Highly recommend!!!