I like Coldstone...make that LOVE, but this place could definitely do with a few grown-up people at the counter. Last night I went down there for a post-dinner dessert fix. It was around 9, and there was just one person ahead of me in the line, and a group of about 5 teens at the cashier's. There were only two people manning the counter at the time, including the cashier. And both were teenagers. One of them was obviously friends with the group of teens, and they kept chatting and taking their sweet time to bill those people. Neither of the girls at the counter made eye contact or smiled, leave alone greeted me when I walked in, and it was a good 15 minutes before I got to place my order, despite the place being so empty! Seriously, Coldstone @ E. Baseline, get your customer service in place. But the chocolate devotion waffle cone I got more than made up for this sloppy service :)