Zara customer service is the WORST I have ever had to deal with!!! Jan 2, I made a return or tried too, at Scarborough location. I spent 3 HOURS for a mistake the sales person Joel made, he called a manger "Yania" she made the changes needed to refund my AMX for the of $317.30. He then came back to tell me "the bad news" that they applied it as a credit note!!! One other manger came to try a clear up this MESS Alejadro. He was on the phone with head office for over an hour. He told me that all was good and they would contact me in 24hrs for the changes. After many calls from me to head head office, I still dont have a resolution from them!!! Since when does Zara decide where I will spend MY money!!! I paid with a credit card and that's where MY funds should be returned!!! I have not heard from head office with this 24hr call back. All 3 times that I have reached out to them!! UNACCEPTABLE!