I called In an order for a bakers dozen bagels. Picked up and grabbed a smear of cream cheese. Returned home to discover I received miniature bagels. The order was sliced as requested, but they were a third smaller in size then they should have been. This is the second time this happened to me from this location. I called and spoke to Kylie or kalie. She explained that the dough was of same quantity, but rose up instead of spread out. A great canned script. She was quite nice and offered to return my $ , but I wasn't going to run back to the business in 110 heat for a refund on bagels.
Maybe instead of a canned line to cover the poor monitoring of the baking of their goods the management should not allow the smaller bagels to go out in the future!