I have tried almost every flavour of cake they sell here, and they are truly amazing. They are made with the perfect amount of sweetness, and the flavour of the layers are creative.
But what keeps me from going here anymore is the customer service -
Once I ordered a cake through the phone and arrived hours later to pick it up. The cake was ready and they brought it to the front to box it up. I took out my card and was ready to pay. A mother with her kid (i assume) entered the store and the worker who was boxing my cake started serving them. I didnt mind if she answered some questions..she basically left my cake on the counter, helped the mom and kid, and cashed them out while I was standing there holding my card...
Another time I was in a huge rush, I told the two female workers there that I was in a rush, and they didnt have to box it too nicely. I waited in line to pay for the 4 pieces of dessert i purchased..after the person paid in front of me, the two ladies went to the back (into the kitchen) to chat and laugh...? for a good 5 minute. I asked them several times if i could pay but they just told me to hold on a second.....unbelievable.