| rev:text
| - My husband wasn't feeling well the Saturday morning I visited this The Protein Source location. The last time my husband wasn't feeling well, we visited the Grand Canyon location where we ordered the banana nut bread and the Tropical Green juice. Since I live near the Durango location, my husband and I thought we would order from this location. We actually submitted our order through Yelp 24.
My husband LOVES peanut butter. If I wasn't paying attention to what he was ordering, he would have ordered everything with peanut butter. So my poor sick husband narrowed his order down to the Muscle Madness Protein Shake and cobb salad while I got the cobb salad wrap.
Why the heck are the shakes and the juices over $7!!!?? However, for my sick husband, I guess its better than having to take him to the doctors and paying the $30 copay. The shakes and juices have helped to make him feel better.
My husband also enjoyed his cobb salad priced at $6.99 while my CA cobb wrap was $10.99?? Now that I've checked, the difference is that the CA cobb wrap has egg, chicken and tortilla wrap. I have to say, my CA cobb wrap didn't have that much taste. As for the egg, I didn't notice it until the last few bites when a chunk of it fell out.
So although the food is ok and the juice and shakes are great. It is expensive. But the trendy and young healthy life comes at a premium.
Two issues I encountered.
1. Not an issue with The Protein Source, but more with Yelp 24. It took me about 10-minutes from placing my order online to getting to the restaurant and my order hadn't come through yet until a minute or two after I got there and I was on a mad dash to find my order online because I had already paid $28 for brunch.
2. This next issue actually supports a review done by another elite yelper. There appears to be an employee or two at this very location that lacks personality. I'm not a psychologist but there might be something else going on with this/these employees. During the few minutes I was at the register while the very helpful manager was scurrying around, the employee at the register had zero emotions, didn't acknowledge me other than to look at me, but there was nothing there. She didn't look annoyed nor was she pleasant. Not one peep. When the manager acknowledged that my order finally came in, it was the manager that said, "we're working on your order now, thank you for your patience." As I sat down, I purposely faced the kitchen to observe. As other patrons came in, it was one of the other workers in the kitchen that acknowledged all those that came in and not the girl working the register. To my surprise, it was this no-personality girl that dropped off my shake. No smile but sweetly said, here's your shake. So there is a pleasant personality somewhere in this lost sole. First impression is that this is poor customer service, which it is. But I mention this because it appears management is reading the reviews. Your employee needs help of some kind. I recommend to get her/them the help they need.
Oh, there's a third issue. I noticed that there was a female employee with long hair that did not have her pinned back. Hopefully, none of her stands of hair fell into anyone's food...eew.
My reviews are never intended to be mean but hopefully helpful. There's much improvement needed at this location. Change is never easy. I do plan to revisit this location in a couple of months. I'm hoping to see a huge change so I can change my review to at least 3-stars.
Wish you all the best.
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