The drive thru is fine. As for walk in FORGET IT . 3 chances and they screwed up big time. First time we forgave and forgot whatever petty thing happened. Second time, order was wrong . Ordered some stuff and a side of NACHO CHEESE. Put a side of steak and charged is for that instead . Had to return this flimsy pile of meat for our money and then had to repurchase the cheese. During this process the other guy is putting stuff in and out of our bag. Like a big black nacho cheese cup and takes it out to replace it with the plastic little one. Practically cheated us during the process. We lost money and poor communication among everyone. This time girlfriend and I walked in. She orders first got her stuff while I was deciding. Next dude goes. I'm behind him and the order lady walks away as I go up. I stand there for five minutes and everyone in the store has their food and I'm waiting to order mind. Entire kitchen staff staring at me. I sit down with my girlfriend just waiting . Meanwhile some managers were chit chatting to our right in clear view of the issue. Girlfriend goes back up to hordes for me and got attention of a kitchen member. I myself refused to order because I was ignored. I vow not to eat Taco Bell. Taco Bell customer service will here my wrath tomorrow morning. BEWARE OF POOR SERVICE AND INCONSISTENT QUALITY