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  • I have been bringing my dog to Paws and Perms for a few years and have always been very happy with the friendly staff and they way she was taken care of. But last weekend we had a very troubling experience and it's giving me serious doubts about whether or not we will continue to use Paws & Perms. When we came to pick up this afternoon the groomer came out with our dog and said that she had been bitten when she tried to clip her nails. Ruca is ten years old and has never bitten anyone in her life, so I was immediately alarmed at this news. So then the lady asks if we want to try and hold her while she finishes clipping the nails. There was something about the way that her paw was being held by the groomer that was really hurting my dog. I've been taking her to get her nails clipped for her entire life and she doesn't like it but she has never ever cried out like that before. I had to yell at the lady to stop because she was hurting my dog. I understand that during grooming there may be things that make dogs uncomfortable or even hurt for a second. But when a dog is obviously in pain and you keep doing whatever it is that is causing that pain, I have a huge problem with that. The groomer should have stopped. I should not have to tell someone not to hurt my dog. I emailed the business about my concerns and so far have been ignored. Like I said, I have always been very happy with Paws & Perms and one of my favorite things was that I always felt like I could trust that my dog was being well cared for, I don't feel like that anymore. I can't leave my dog with someone who I can't trust.
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