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  • I figured this being a new mcdonalds there would be positive attitudes with great customer service, but I soon realized these are the same unprofessional ppl that just moved down the st. I ordered a fudge sunday, cheeseburger and a small fry in the drive thur. Pulled forward paid and proceed to pick up window. At the window a girl sticks her head out the window and gets close 2 my car and says did u have the hot fudge sundae?? I said yes. She "asks" me if I would like a shake or a moca instead because they need to fill the machine and it would take 20 minutes. I shook my head and said no thank you. I didnt tell her but, I'm tryin to watch my calorie intake. A shake has more calories than a fudge sundae. I just said I want my money for the sundae if u cant make it. She says "u have to go back around and tell the guy at the pay window." She again asked "you don't want a chocolate or vanilla shake"?? I shook my head. And she proceed to say again " well you have to go back around and tell him at the pay window" I said y do I have to go back around?? Y don't u go and tell him? She touched a button on her headset and started callin the guys name. Got frustrated when he didnt answer. Slammed the window and left. Finally, a manager asked me if I was the one that wanted the refund for the sundae. I said yes and I don't kno y that girl was so mad. I just didnt want a shake. She didnt apologize just said yea I dont kno. So I got my money and then the manager says was that everything. I said the rest of my food! She goes back to ask them and comes back sayin I guess they dont kno what u ordered. Like seriously!!! I just said give me all my money back. I figure the girl that was mad I didnt get a shake just deleted my whole order. But clearly when I pulled up at the window she only wanted to talk about the sundae she didnt have. Extremely bad customer service. If a customer doesnt want a replace then just give them there money. Don't try and get mad because they don't want a replacement item. I came there mainly for the sundae!
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