I have to throw some things out here right away. My personal food and service were both great. What my friend and I witnessed was very disappointing and leads to the two star evaluation.
A group of 4 people had been waiting for a patio table for over an hour after the host or hostess told them it would be a 30 minute wait. My friend and I had seen them sit many other people outside in the time we were there even before the guests started complaining and asking questions. It was OBVIOUS that they had forgotten about the group or there was some sort of mix up. They weren't able to fix the issue and from what I could hear even lied to the guests multiple times saying they were getting a table ready for them right then. After another 10 minutes, the guests ended up leaving noticeably upset. Here is where they really dropped the ball. Right at the hosting podium, surrounded by other customers that had just seen this whole event unfold, the manager (woman with a butterfly tattoo on her upper back) the tall male host with short blond hair, and the brunette host had a 4 minute laughing party about the guests. It's bad enough that the hosts were doing it, but the manager? That's what you think about your guests? It was disgusting. As the one patron said as he walked out "it's just bad management".
Anyway, as I said my food and service were great. Antigone was out waitress and she was very attentive. I ordered the wings and a small salad. The wings were large, crispy on the outside and extra juicy on the inside. Pretty much perfect in my opinion. They brought them out on a basic white plate which for being in tremont I thought was strange but I could honesty care less. The salad was very fresh but smaller than I was expecting. I guess that should be expected when you order a "small" .
My personal experience with south side would be a 4 star (I had some disappointing food another time) but after my experience tonight I won't be going back any time soon.