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| - Wow. What oh what can I say about this place? I really, really hope that they read this review.
We have taken our almost 2 year old French Bulldog to this clinic since we got him at 12 weeks old. I was always happy with the customer service we received from the vet techs and office staff until recently. (But I've never liked the price. Oh well, healthy dogs = happy homes.
Our Sherlock had Giardia when we first got him and we paid the outrageous prices and purchased all of the medication directly from Ahwatukee Commons Vet Hospital. It took 2 full treatments of medication and according to the lab results it cleared up.
My husband and I work some pretty long hours at times so we would bring Sherlock to daycare a few days a week and at some point he got reinfected with Giardia. We paid all that money again, shelling out at times $500-$600 a visit for all of the appointments, perscriptions and fecal tests. We totally understand that Frenchies are expensive to own so we sucked it up and paid the prices.
This happened yet again. More vet bills, we paid it and moved on.
After a long discussion my husband and I decided to get a second dog to keep Sherlock company and pull him out of daycare because we couldn't figure out why this was happening. We ended up getting a little 8 week old French Bulldog female Shadow.
We did what every good owner would do and brought her in for her first round of shots and requested the Giardia test. It came back positive. However, THIS time we were going to save some money and get the perscription through 1-800-PET-MEDS because it's a fraction of the cost. This is when it all went south.
They are not willing to help in anyway. We couldn't even get them to call in the perscription on time it took call, after call, after call to FINALLY get them to get the perscription correct. We figured this was a one time problem and moved on.
We followed all the steps and guess what? They tested positive again. At this point my husband requested a paper perscription so we could maybe have it filled at a store locally. Come to find out we couldn't so I had to return the perscription to the office in person so they could try again to fax it to Pet Meds. When I arrived at the office they told me to have a seat because the office manager Melissa wanted a word with me. She arrives a few minutes later and asks me to go into an exam room with her so we can discuss some things in private to which I agreed.
I was flat out scolded. She told me that my husband was harassing her staff about these perscription faxes and that it needed to stop and basically that if we have issues we need to speak with her directly. I was furious with my husband! I was truly under the impression that he was giving them a hard time. He wasnt. He was demanding answers. He wanted to know why our pets are suffering because the staff can't get it together which I understand because I felt the same way. I leave, they fax in the perscription and all was said and done.
Until they tested positive for a third time. Once again, same issue with the perscriptions so I called and requested to speak with Melissa and the staff member took my info and said she would call me BY 930am the next day. 930 came and went and about 430 came around and just as I was leaving work she called and of course I missed the call. By the time I got home it was too late and she left for the day.
Today my husband called the office and she was at lunch. She did call after her lunch and it seems like they have the perscription all worked out but inquired about why we insist on going through pet meds. We explained to her that it is a cost thing and that they're a fraction of the price. She responded by saying that she understands what it's like to struggle with money because she went to college. Wait! Hold up! Who the crap said we are struggling?? We are NOT struggling, we just don't want to pay their inflated prices for meds.
For those who scan to the bottom of the reviews for the outcome here it is: She went on to tell us that she had a conversation with Dr. Elliott and they have concluded that they are not able to fulfil our pets needs with the perscriptions so they would email us their medical records and we can find another vet. We were dumped by this useless vet all because we wanted to find a more affordable perscription company.
Needless to say I had the records sent to my email within 10 minutes. They can't fax in a perscription but they sure as hell know how to attach a .pdf to an email in a hurry.
P.s. I was going to wait for the records before I wrote this review. Lucky for me I got them so fast that the anger and frustration is still fresh! Suckers.
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