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  • Extremely disappointed in the rudeness, lack of professionalism, and lack of customer service. We both knew the product, Flappy the Elephant by Gund, was carried by Hallmark stores. Thursday my mom called looking for the elephant for my sister's baby shower gift. She lives in Pahrump and is unable to always make it to town so calling ahead to make sure someone has the product is ideal. The older gal she spoke with was extremely nasty to her. Told her there was no such item and no Hallmark store in Las Vegas would carry that item. She spent a good 5 minutes arguing with my mom and wouldn't even go check for the item. My mom called 3 other Hallmarks in town who all were extremely nice, knew the product she was talking about, AND they carried it. Friday, I gave the store a call same lady answered. She was rude and short with me, nor did she put me on hold to look for the item. Just rudely stated they don't carry it. Well, this store is a block from my house so I decided to go take a visit! Guess what, the first thing I saw when I walked in the store was Flappy the Elephant! I asked for her name (she would not give it to me, but she is older with long white hair.) I hope, Tia?, store manager sees this and uses this as an education tool not only to improve their customer service, but to educate employees on products carried in the store. We will never step foot in this Hallmark! Props to Hallmark on Rainbow & 215 for having the best most pleasant experience!
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